Grandprizesocial is committed to promoting responsible gaming as an integral aspect of our customer care and social responsibility. We are committed to ensuring that our customers enjoy their experience on our platform by being fully aware of the risks associated with gaming if not managed properly.

To ensure safe and controlled gaming, we support responsible gaming and have implemented strategies to help players who wish to regulate their gaming activities.

1. GAME MANAGEMENT

Treat computer games as an entertainment activity. Here are some strategies to help you keep the game under control:

Play Responsibly

Remember that computer games are a form of entertainment.

Time management in games

We appreciate your participation, but it's important not to let games take up too much of your time. We are here to offer entertainment such as watching movies or bowling.

Use Game Management Tools

If you need to take a break, you can pause the game at any time by following the guidelines in section 2.

If you're concerned about the frequency of play, consider the self-assessment questions listed in section 3.

2. STAYING RESPONSIBLE

We encourage our users to play responsibly and offer various features to support this.

Self-exclusion and account closure options

If you want to take a break or if gaming becomes a problem, you can self-exclude from the Grandprizesocial platform in the "Profile" section. Options:

• Permanent Self-Exclusion: If you choose this option, your access to our services will be blocked indefinitely. This action is irreversible.
• Limited Timeout: Select a specific period for the exclusion and click Timeout.

The option you select takes effect immediately. If you continue to have access to the Grandprizesocial platform, you are obliged to inform us immediately by e-mail.

During the exclusion period, access to the platform will be blocked. For account history or information, please contact customer service.

After the limited timeout expires, access to the platform will be restored.

Marketing materials from us will be discontinued at the time of self-exclusion. We also recommend that you seek exclusion from other gaming platforms and adjust your social media settings accordingly.

We reserve the right to initiate a permanent exception or limited time-out depending on indications of potential gaming problems.

Stopping the game or closing your account

You have the option to close your account. To proceed, please send a written request via email to the customer service team at [email protected].

We may refuse or close a Customer Account at our sole discretion, subject to any prior contractual obligations.

Self-exclusion for unregistered persons

Even if you don't have a customer account, you can voluntarily exclude yourself from the Grandprizesocial platform. Send an email to [email protected] with your details to block future registration and play. This exception can be revoked 7 days after your written request.

Gaming Activity Overview

Information about your games is available in the "Game History" and "Transaction History" sections of the Grandprizesocial website. For older records, please contact customer service.

3. SELF-ASSESSMENT FOR THE GAME

If your or someone else's gambling habits seem problematic to you, consider the following questions:

• Do you often think about games?
• Do you hide your gambling habits?
• Do you get frustrated when you're interrupted while playing?
• Do you play too much after the break?
• Do you use games as an emotional outlet?
• Do you often play early in the morning?
• Are you looking for ways to play away from home?
• Are you breaking the game limits you've set?
• Do you sacrifice sleep for games?
• Have you ever missed work or school because of gaming?
• Have you returned to gaming after you quit playing?
• Do you feel guilty about gaming?
• Has gaming caused arguments in your relationship?
• Have gaming replaced a hobby or sport you once enjoyed?
• Do you neglect work or school responsibilities for the sake of gaming?
• Do you get defensive when faced with games?
• Has your playing time increased over time?
• Do you miss social events for gaming?
• Has gaming affected your personal relationships?
• Do you experience strong emotions while playing?

Answering "yes" to many of these questions may indicate a problem with the game. For advice and support, contact the support organizations mentioned in section 4.

4. AUXILIARY ORGANIZATIONS

If you need help with questions related to gaming, please contact Computer Game Addicts Anonymous (CGAA) at [email protected].

Important: The CGAA is independent and not affiliated with Grandprizesocial. For account-related questions or complaints, please contact us at [email protected].

PLAYER PROTECTION POLICY

1. PROTECTION OF MINORS

With access to the internet on mobile devices and in homes, it's crucial to keep an eye on minors. We recommend using filtering software to prevent minors from accessing inappropriate content online.

2. RECOMMENDATIONS FOR PARENTS

• Protect your login details.
• Do not leave the device unattended when logging into your account.
• Avoid using the Remember Me feature on shared devices, especially when children are present.
• Be wary of minors using electronic and mobile devices.
• Do not allow minors to participate in adult gambling.
• Use filtering software to stay safe online.
• If your device is shared with minors, consider restricting their access to gaming platforms. Services such as Netnanny.com, Cybersitter.com , and Safetonet.com can help with this.

3. TIPS FOR PLAYERS

• Make sure that playing Grandprizesocial is a personal choice.
• Read the rules of the game in advance.
• We don't recommend playing on our platform if it:
• Interferes with your daily responsibilities.
• Conflicts with any addiction treatment.
• It occurs under the influence of alcohol or drugs.